Privacy Policy

CWB Online Privacy Statement

Last updated: May 17, 2012

Personal Information

CWB respects the privacy of its website users. You are able to use the CWB website anonymously, unless you choose to identify yourself by disclosing personal information such as your name, phone number, e-mail or street address. CWB does not automatically gather any personal information via our website. When you send us e-mail, CWB will use your name and the contact information supplied for the purposes of responding to the concerns raised in your message and to periodically notify you of programs and opportunities that may be of interest (you will have the option to unsubscribe from such messages). Your e-mail may be shared with staff members within CWB to help us respond to your concerns, to provide commercial information regarding CWB and its programs, and to assist in improving the CWB website. Note that e-mail is not a secure form of transmission and it is recommended that no sensitive personal information be included in e-mail messages or online contact form responses that you send to CWB.

If you disclose your personal information to CWB via e-mail or forms provided on this website, we have physical, electronic and procedural safeguards in place to protect it from unauthorized use or improper access. However, it is possible that the safeguards in place may be compromised by human and operational error. Therefore, CWB cannot and does not guarantee that any personal information you provide will not be misappropriated, intercepted, modified, deleted or used without authorization by others.

All personal information created, held or collected by CWB is protected by the federal Privacy Act. At all points of collection you will be asked for consent to collect your information, and you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information. Your personal information will not be disclosed except in accordance with the Privacy Act.

Canadian citizens and permanent residents may obtain their own personal information from CWB by submitting a request pursuant to the Privacy Act. Refer to the CWB Access to Information and Privacy page for detailed instructions regarding this process.

Use of Cookies

As is the case with most websites, CWB may automatically receive anonymous information from users as part of the communication connection itself, which often consists of network routing information (such as where you came from), equipment information (including browser type) and date and time. The CWB website also uses cookies, embedded URLs, embedded pixels and other similar technologies to capture additional anonymous information.

CWB has restricted the use of cookies, which are tiny elements of data sent to your browser and stored on your hard drive to recognize you when you return, only to those situations where it enhances performance and /or functionality of the website and for website analytics*. The CWB website includes tools such as 'low-bandwidth' and 'resize text' that use cookies to keep the tool's functionality persistent across website pages. A cookie is used from time to time to inform users of website outages or upcoming CWB events. We also use cookies for our e-business section on our website. The use of cookies enables visitors using e-business to more easily communicate and interact with our site. For example, we will place a cookie on a visitor's computer when he/she visits the site. The next time that person visits our website using the same computer, our server will recognize the cookie and the visitor. Note that rejecting cookies while visiting our website may result in certain parts of the website not operating correctly or as efficiently.

*Website analytics: When you visit our website, we may collect various types of technical data, which will be used to develop general website statistics such as browser information, what pages were frequently visited, and how long visitors were on a page. We do not track any information that will personally identify visitors to our website.

External Links

On occasion, the CWB website provides links to other websites such as Environment Canada and our grain industry partners. Although we initially visit the sites or services that are so linked, we do not control the contents or links that appear on these sites. In addition, these sites or services, including their contents and links, may be constantly changing. External sites may have their own privacy policies and customer service policies, or no policy at all. We encourage you to review the privacy policies of any third party sites or services before providing any of them with your personal information. The CWB accepts no responsibility for data collection policies or procedures of external websites.

Changes to Online Privacy Statement

We reserve the right to change this online privacy statement at any time. If we make any substantial changes to this online privacy statement we will notify you by posting an announcement on our website.

Contact Information

Any questions about the CWB website? E-mail us at farmerservice@cwb.ca

General inquiries about privacy and the administration of the Privacy Act can be directed by e-mail to ATIP@cwb.ca.

CWB's address is 423 Main Street, Winnipeg, Manitoba, Canada, R3B 1B3. CWB can also be reached by phone at (204) 983-8594, fax (204) 983-4678 or by e-mail at farmerservice@cwb.ca. Our website address is www.cwb.ca. Farmers or elevator managers can phone CWB at 1-800-275-4292.